Employee Relations Specialist

Core Requirements

• Travel 10-25%, including overnight travel
• 3+ years of direct employee relations ownership experience in a standalone or primary HR capacity, including investigations, corrective action execution, attendance management, and leader coaching. 
• Experience supporting high-volume frontline employee populations in environments such as contact centers, hospitality, retail, healthcare operations, manufacturing, distribution, or similar operational settings. 
• Demonstrated ability to independently manage multiple concurrent employee matters while maintaining organization, responsiveness, and follow-through. 
• Proven ability to coach leaders through difficult employee situations while reinforcing policy consistency and operational accountability. 
• Strong judgment and comfort operating under ambiguity without waiting for perfect information before moving work forward appropriately. 
• Strong verbal and written communication skills with the ability to document findings clearly and deliver difficult messages professionally. 
• Proficiency with Microsoft Office Suite and operational tracking/reporting tools. 
• Willingness to explore and adopt AI tools responsibly to enhance productivity, organization, and operational efficiency in the role. 
• Must work full-time onsite in the Minnesota office. 
• Must be willing and able to travel to Miami and other future offices as needed.