Executive Response Team Case Manager 2 (Tues-Sat)

Core Requirements

• Minimum 4 years of experience in trust & safety, executive escalations, social media support, corporate communications, customer experience operations, or related field  
• OR  
• Bachelor's Degree in Business, Marketing, or related field AND minimum 1 year of experience in trust & safety, executive escalations, social media support, corporate communications, customer experience operations, or related field. 
• 5+ years of experience in trust & safety, executive escalations, social media support, corporate communications, customer experience operations, or related field  
• OR  
• Bachelor's Degree in Business, Marketing, or related field AND 2+ years of experience in trust & safety, executive escalations, social media support, corporate communications, customer experience operations, or related field  
• OR  
• Master's Degree in Business, Marketing, or related field. 
• 2+ years of experience in social media crisis management and brand protection. 
• Conflict Resolution 
• Crisis Management 
• Prioritization 
• Root Cause Analysis